header image
You are here: Skip Navigation LinksHome > Data Privacy Statement

Data Privacy Statement

BASF and Chemetall Online Data Privacy Rules

Thank you for visiting the Chemetall's North American website! In the interest of transparency, we would like to provide you with the following information related to this specific website as well as general information that applies to your interaction with this website.

If you are a resident of the United States, the BASF Corporation privacy policy related to your use and interaction with this website can be found here: Information on how to turn off cookies can be found there as well as contact information if you have any questions or concerns. If you are a resident of California, this Privacy Policy also contains information about the rights you have in and related to your personal information and how you can exercise your rights.

If you are a resident of Canada, the BASF Canada Inc., and its related Canadian entities, privacy policy related to your use and interaction with this website can be found here: in English and French.

If you are a resident of Mexico, the Chemetall Mexicana, S.A. de C.V. privacy policy related to your use and interaction with this website can be found here: Aviso de privacidad is geared to North America. Global customers are encouraged to use

Chemetall, an affiliated company of BASF, is delighted that you have visited our website and thanks you for your interest in our company. Chemetall takes data protection seriously.

This Privacy Statement describes:

    • the personal data Chemetall collects when you visit our website
    • the purposes for which Chemetall uses such data
    • the legal basis for the processing of personal data
    • the recipients of such personal data
    • the period for which such personal data will be stored
    • whether you are obliged to provide personal data

Furthermore, we would like to inform you about:

      • the existence of your rights regarding the processing of your personal data
      • the Controller in the meaning of data protection laws and, where applicable, our Data Protection Officer

1. What personal data does Chemetall collect when you visit our website?

(1) When you visit our website without contacting us or signing in, your browser transmits the following information automatically to our server:

  • IP Address of your computer
  • Information about your browser
  • Website that you were on right before you landed on our website
  • URL or file requested
  • Date and time of your visit
  • Volume of data transmitted
  • Status information, e.g. error messages

(2) If you contact us by email or by contact form on our website, we receive the following information:

  • Your email address and further information that you provide by email or contact form
  • Date and time of your message

(3) Online applicant portal

If you apply for jobs with CHEMETALL electronically via our online applicant portal you must register as a user on our website by choosing:

  • a personal user name
  • email address
  • First name
  • Last name
  • password.

After registration you have the possibility to complete your contact information by filling out the contact form, which contains marked mandatory fields (title, first name, last name, email address, telephone number, town, zip code, etc.).

In addition, you have the possibility to upload your Curriculum vitae including the personal information you would like to disclose for your application.

You have the option of reviewing, updating, withdrawing or deleting your data at any time under the user data you have selected. You are responsible for ensuring that this data is correct and truthful.

(4) Access to Material Safety Data Sheets and Technical Data Sheets

Our website offers you the opportunity to register with your personal data to get access to Material Safety Data Sheet or Technical Data Sheet for products you ordered from Chemetall. The data is entered into an input screen, transmitted to us and stored. The following data is collected as part of the registration process:

  • Last name
  • First name
  • Email address
  • Company
  • Street
  • Zip-Code
  • Town
  • Country
  • Telephone number
  • Fax number
  • Your enquiry


2. To what extent and for what purposes does Chemetall process such data?

(1) When you visit our website, we use your IP address and the other data that your browser transmits automatically to our server (see Section 1 (1)) in order to send the requested content to your browser. In doing so, we store the complete IP address only to the extent necessary to serve the requested content to you.

(2) We store the IP address of your computer after having removed the last octet of the IP address, i.e. in anonymous form, for web audience measuring that allows us to improve our website. We remove the last octet of the IP address immediately after collection. That is why we do not collect personal data about your use of our website.

(3) We use the services of Google Analytics to analyse usage data. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the Internet browser on the user's device. Google Analytics cookies do not contain any information that could identify a user.

The data generated with Google Analytics is processed and stored by Google.

Our legitimate interest using the service of Google Analytics is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, we anonymize the IP address as early as possible and converts login or device IDs into a unique key with which, however, no connection to any specific person can be made with. We do not use it for any other purpose, combine it with other data or pass it on to third parties.

(4) If you contact us by email or by contact form on our website, we use the data under Section 1 (2) to answer and, if possible, to meet your request. We store such data to the extent necessary to answer and meet your request.

(5) If you use the online applicant portal (Section 1 (3)): We will exclusively use the personal data that you provide for the purpose of processing your application. Personal data will only be collected while using our online applicant portal if and to the extent that you provide us with the relevant data via the online applicant portal. Your data will only be shared internally with persons who require access to your personal data in order to fill a position. As a rule, these are employees from the Human Resources department and the respective specialized department. We will not share your personal data with third parties unless you have given us advance permission to do so or unless a binding official/legal requirement exists.

(6) If you requested us to send you the necessary Material Safety Data Sheet or Technical Data Sheet (Section 1 (4)) you must register in order for us to provide the requested content and services.


3. Are you required to provide the data? Are you entitled to object to processing?

When you visit our website, your browser transmits the information under Section 1 (1) automatically to our server. You are free to transmit such data. Without providing such data we are not able to serve you the requested content.

You are not obliged to let us use your anonymized data for web audience measuring. You can object to the data processing outlined in Section 2 (2) and Section 2 (3) at any time provided it is related to your person. Your objection has no detrimental consequences for you.

If you want to contact us by a) email or by contact form on our website or b) via the online application portal, you are free to transmit the data under Section 1 (2) or 1 (3). We will mark mandatory fields, if any, of a contact form. Without providing the required data you may prevent us from answering and meeting your request properly.

If you need access to your Material Safety Data Sheets or Technical Data Sheets you are free to transmit the data under Section 1 (4). We will mark mandatory fields, if any, of a contact form. Without providing the required data you may prevent us from permitting you access to the requested Data Sheets.


4. How do we protect your personal data?

Chemetall implemented technical and organizational measures to ensure an appropriate level of security to protect your personal data against accidental or unlawful alteration, destruction, loss or unauthorized disclosure. Such measures will be continuously enhanced in line with technological developments.


5. Do we use cookies on our website?

We use ASP.NET_SessionID to support the collection of your data outlined in Section 1.

We use Google Analytics to support in the collection of statical data outlined in Section 2.


6. What rights do you have?

You have certain rights under the General Data Protection Regulation including the right to request a copy of the personal information we hold about you, if you request it from us in writing:

6.1. Right to access: the right to obtain access to your information (if we’re processing it), and certain other information (like that provided in this Privacy Policy);

6.2. Right to correct: if your personal is inaccurate or incomplete you have the right to have your personal information rectified;

6.3. Right to erasure: this is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. For example, we have the right to continue using your personal data if such use is necessary for compliance with our legal obligations or for the establishment, exercise or defense of legal claims.

6.4. Right to restrict our use of your information: the right to suspend the usage of your personal information or limit the way in which we can use it. Please note that this right is limited in certain situations: when we are processing your personal information that we collected from you with your consent you can only request restriction on the basis of: (a) inaccuracy of data; (b) where our processing is unlawful and you don't want your personal information erased; (c) you need it for a legal claim; or (d) if we no longer need to use the data for the purposes for which we hold it. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for restriction of the use of their personal information to make sure the restriction is respected in future;

6.5. Right to data portability: the right to request that we move, copy or transfer (where technically feasible) your personal information in a structured, commonly used and machine-readable format, for your own purposes across different services;

6.6. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, direct marketing;

6.7. Right to be informed: you have the right to be provided with clear, transparent and easily understandable information about how we use your personal information; and

6.8. Right to withdraw consent: if you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful).

The exercise of these rights is free of charge for you, however you are required to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

To make inquiries or exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact us by emailing or write to us and we will endeavor to respond within 30 days. Contact details can be found in section 10 below.

When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints that we cannot resolve directly.

If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may refer your complaint to the relevant data protection supervisory authority.


Sales Inquiries

> Click for sales inquiries.

Technical Support

> Request Technical Support here.

Contact Customer Service

> Click to contact Customer Service.


> Go to WorldAccount.

Safety Data Sheets (SDS)

> Request SDS here.